In Store Goldsmiths

S.E. Needham Jewelers has been known for quality repair services since 1896. With our certified technical staff, your repair will be handled with our store mission in mind, “To provide the ultimate buying experience for each and every customer by exceeding customer expectations in service, quality, and integrity.” From the time your repair is left in our care, it is entered and tracked by our computer system and is inspected upon completion to insure customer satisfaction. Our services include the following:

  • Jewelry Repair

  • Watch Repair

  • Clock Repair

  • Engraving

  • Appraisals


Jewelry Repair

Cleaning Diamond Jewelry

To clean diamond jewelry, us a mild solution of six parts water to one part ammonia and apply with a very soft bristle brush. S.E. Needham Jewelers sells jewelry cleaner for your convenience. Every time you visit our store we offer a complementary inspection and cleaning with state of the art equipment including ultrasonic and steam cleaning. A diamond never looks better than when it is clean!


Detecting Worn Prongs

Examine all prongs closely of your jewelry. Generally if one prong is worn, there are several others that also are worn. Worn prongs are usually thin and flat, leaving very little metal to hold the stone securely in place. Prongs may be straightened or re-tipped. This service is performed by one of our in-store goldsmiths.


How to Check Stones

Use a sharply pointed object such as a pin or needle to reach as many areas of the stone as possible. Touch the stone with the point and slowly try to rotate or move the stone. If you detect movement or a light reflection on the table of the stone, there is a good chance it could be loose and needs to be reset or tightened. Our team of in-store goldsmiths can tighten your stone to insure the safety of your stones.



When a shank of a ring wears thin, the goldsmiths at S.E. Needham Jewelers can restore it to its original strength with a process that is very similar to sizing a ring. The worn shank is removed and replaced by metal (gold, silver, or platinum) similar to the original, restoring your ring back to life to be worn for years to come. You may replace a quarter, half, three-quarter, or full shank depending on your need. .



A ring being sized at S.E. Needham Jewelers will first be cleaned of any dirt or oils in an ultrasonic followed by steam cleaning. The bottom, or shank, of the ring is then cut and filed smooth. To size a ring up, the shank is slightly opened to insert a piece of metal (gold, silver, or platinum) of the same size which is then soldered in place. To size a ring down, a small piece of metal is cut from the shank after which the shank is soldered back together. Our goldsmiths then file and sand the joints to smooth the ring to the original state. This is all finished with polishing and cleaning, as well as rhodium plating for white gold rings, and a two point inspection to check stones to make sure they are secure. The price of sizing varies depending on sizing up or down, the width of the ring, and the total number of stones in the ring.



Watch Repair

Battery Replacement

Replacing a watch battery should be done with extreme caution to make sure no part of the watch is damaged. The trained staff at S.E. Needham Jewelers can change a battery for you and ensure the correct battery is used. Often, the difference in a good job done may just be in the tools available.


Watch Types

  • Wind Up & Automatic

A wind up watch and an automatic are basically the same except that an automatic watch has a counterweight inside that spins around when the wearer moves. This movement winds up the spring, storing energy to run the watch. The wearer of a wind up has to wind the spring every day to keep the watch running, whereas with an automatic, one merely shakes his wrist.

  • Quartz & Tuning fork

A quartz watch and a tuning fork watch are basically the same and use a battery. The battery sends energy through a small copper coil, the coil sends regulated energy to a small piece of quartz (or tuning fork), the quartz oscillates at a constant rate, and the constant motion runs the gears of the watch. A tuning fork watch hums, whereas quartz is silent.

  • Digital

Digital watches are comprised of programmed computer chips that are fun by a battery. The readout can be a liquid quartz crystal (pale background with black numbers) or a light-emitted diode (black or red background with red or white numbers). Because of technology, these watches can have multiple functions. These watches are not cleaned like regular watches, but are checked for short circuits and loose or dirty connections.


Cleaning a Watch

Wind up, automatic, quartz, and tuning fork watches are cleaned by removing all the gears, wheels, and springs, and cleaning them with a special solution. Rust in an enemy to a movement. Rust will spread rapidly if it is not caught in time. Some rust can be removed, but sometimes new parts have to be put in. After the parts are cleaned, the watch is reassembled and oiled. Oil reduces friction between the metal parts. The wheels have to be perfectly balance in order to function properly. There are several adjustments that can be made to make the watch keep the right time. This is known as regulating the watch. Regulating can take up to one week to get the time right. Occasionally after a watch has been cleaned it may need to be readjusted. After a few days of running, wheel problems that did not show up can appear. Once the problem is located it can be repaired.


Watch Band Sizing

Sizing a watch band is best to leave to trained professional watch repairmen. Removing links from a band is an easy task with the correct tools so small pieces are not lost. Most bands are designed to be shortened or lengthened. Bring your watch in today and S.E. Needham Jewelers will insure the correct fit of your watch band.


Clock Repair

Mantle and wall clocks can be brought to our full service store for repairs. Grandfather clocks however require in-home service which S.E. Needham Jewelers does not provide. We are happy to refer you to an outside party if desired.



S.E. Needham Jewelers offer free engraving on all wedding rings and precious metal men’s bands purchased in our store. We also offer engraving for items that do not some from us. These services can usually be completed within 3-5 days.



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