Our Jewelry Repair Services

Cache Valley's most trusted full-service jeweler, S.E. Needham Jewelers is proud to offer the following services:

  • Jewelry Cleaning: Free cleaning of all precious metal jewelry. Come on in today!
  • Appraisals: Appraisals are done in house by our GIA Certified Diamond Grader.
  • Jewelry Repair: Our highly skilled bench jewelers and certified staff are here to make your repair process as easy as possible.
  • Watch Repair: From battery replacement or link removal to movement repair or crystal replacement, we do it all!
  • Custom Jewelry: Our brilliant design staff make your dreams a reality through the custom design process.
  • Design a Ring: We're here to make your wildest jewelry dreams come true.
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JEWELRY REPAIR POLICIES

Jewelry Repairs:We have 5 in-house goldsmiths with over 140 years of total experience that are able to complete jewelry sizings and other repairs in 3-5 business days. At the time of drop off/mail-in you are able to receive a free quote for the repair. If you choose to proceed there is no deposit or payment necessary until completion. The most common types of repairs are ring sizings and stone tightening/prong rebuilding. For references on the most common pricing, refer to the FAQS below.

Cleanings:We do free complementary cleanings for any jewelry item, including those not purchased at our store. We also offer a free polishing with every cleaning that will help your engagement ring or wedding band looking new again, every time that you drop by.

Shipping Repairs:If you no longer live within a reasonable distance of our store and need an item repaired, we would still love to help you with your repair. Please call us first at (435) 752-7149 to discuss the repair and let us know your item is coming, and then send it to us at your own convenience. We will inspect and repair the item as needed and ship it back to you for $35 or for the price discussed over the phone.

This also applies to any 6 month inspections and cleanings needed for maintaining an engagement ring warranty.

If you can't find a reputable jeweler near you to help you can mail your ring to:

S.E. Needham Jewelers
141 North Main St.
Logan, Utah 84321

If the gold work is necessary due to defects in craftsmanship of the ring, S.E. Needham’s will complete it free of charge; otherwise the price is as determined upon receiving and reviewing the ring. Please include a copy of your warranty signature document. This is our way of assuring satisfaction and value to all customers wearing a wedding ring from S.E. Needham Jewelers.

Jewelry Repairs FAQS

The cost of ring sizing can fluctuate depending on several factors, including the extent of alteration required, whether the ring needs to be enlarged or reduced, the number of diamonds present, the metal type, and the band's width. For an accurate assessment and precise pricing, we recommend bringing the ring in for evaluation. As a general guideline, resizing down typically ranges between $40 and $90, while resizing up may fall between $80 and $150. Notably, rings purchased from S.E. Needham Jewelers will qualify for a half-price discount on all repair services.

Our goldsmiths are in house which mean there is no shipping time that needs to be factored into completion time! We are usually able to complete a repair within 3-5 business days.

We recommend that your ring should be cleaned every six months. The cleaning helps your ring to look sparkly and new. The inspection helps your ring to be strong and secure at all times. When we do an inspection we ensure that the diamonds are tight in place and that the prongs are strong enough to hold the diamonds. During store hours we always have a trained associate onsite to clean and polish your ring. Varying on the busyness of the store it usually takes 5-15 minutes. And the great thing is it is FREE!

The frequency of prong re-tipping largely hinges on the wear and tear your ring endures over time, which is why we advocate for regular inspections every six months. Although the timing can vary based on usage and other factors, it's quite common for prong re-tipping to become necessary within one to five years of acquiring a new ring. These small metal tips play a crucial role in securing your diamonds, ensuring their longevity and security. By staying proactive with routine inspections and maintenance, you can address any issues promptly. Additionally, you can prolong the life of the prongs on the ring by removing your ring for high-contact activities.

Yes, soldering your rings together is often recommended for several reasons. Firstly, it strengthens the overall structure of the rings, especially if they are frequently worn together. Soldering prevents the individual rings from shifting or moving independently, reducing the risk of damage or loss. Additionally, when rings are soldered together, there is less friction between them, minimizing wear and tear on the metal. This is particularly beneficial for delicate gold bands, as it helps maintain their shape and integrity over time. Overall, soldering your rings together can provide added durability and protection, ensuring that your cherished jewelry remains in pristine condition for years to come.