Store Policies

Return Policy

RETURN AND REFUND POLICY: We will gladly accept returns and issue refunds within 30 days of purchase.  Sorry no refunds on custom made jewelry, special orders, and/or any engraved item.  If purchase or deposit was made by check or cash, refund will be issued in the form of a check within 15 days after the date of return.  Credit card purchases will be refunded to the same credit card with which the item was purchased.  All claims and returned goods must be accompanied by this receipt.

RETURN POLICY ON RINGS: The above policy is followed in returning a ring.  In addition, if the ring has been altered in the following ways, some and/or both of the subsequent charges will apply: sizing - $45, mounting - $95.

RETURN ON WAX/CAD DEPOSIT: A minimum of $100 is required to start the wax process.  This deposit applies to the final cost of the ring and is 100% refundable if the design does not meet customer’s expectations.

Layaway and Financing Policy

LAYAWAYS: We offer 6 months interest free layaway.  This payment plan requires a monthly payment of at least 1/6th of the total outstanding balance.  If a payment is not received during the month, a late fee will be assessed.  If two successive monthly payments are missed, the item will be returned to stock and no refunds will be given.  No cash refunds will be given after 30 days from purchase date.  The balance is due (paid in full) 6 months from date of purchase.  If balance is not paid in full within 12 months, retroactive finance charges will be assessed at an 18% annual percentage rate (1.5% per month) and monthly finance charges will be assessed on the balance thereafter.

FINANCING OPTIONS: We have a couple financing programs available to all our customers. You can fill out an application directly online or in the main store. The system is automated which means responses arrive as you wait.

Shipping Policy

SHIPPING OF PURCHASED ITEMS: We will happily ship you your new item after purchsase should you request it. The price for shipping is a flate rate of $25 for anywhere in the continental United States. Shipping to other states and countries can be discussed on a case by case basis.

SHIPPING ITEMS IN NEED OF REPAIR: If you no longer live within a reasonable distance of our store and need an item repaired, we offer shipping for this as well. Please call us first at +1 (435) 752-7149 to discuss the repair and let us know your item is coming, and then send it to us at your own convenience. We will inspect and repair the item as needed and ship it back to you at the same rate of $25 or as discussed over the phone.

This also applies to any 6 month inspections and cleanings needed for maintaining an engagment ring warranty. If you can't find a reputable jeweler near you to help, give us a call!

Jewelry Repair & Cleaning Policy

JEWELRY REPAIR:

WATCH AND CLOCK REPAIR: We are happy to offer most watch repairs you may need for your timepiece. We have staff on hand to change batteries and add/remove watch band links while you wait. Any other repairs can be taken in and assesed by our certified watch maker. Unfortunately, S.E. Needhams no longer accepts clock repairs due to the retirement of our distinguished long time clockmaker, Mel Smith, years ago.

We still sell our dignified Howard Miller grandfather clocks, and so if necessary we can offer help with any part replacement or factory defects of these clocks through the company manufacturor. 

ENGAGEMENT RINGS UNDER WARRANTY:
When work is necessary on the ring, either bring it to us or mail it registered and insured to:

S.E. Needham Jewelers
141 North Main St.
Logan, Utah 84321.

For questions please contact Joseph or Gene at (435) 752-7149 or toll free (800) 279-7740. Also, please include a copy of your warranty signature document. If the gold work is necessary due to defects in craftsmanship of the ring, S.E. Needham’s will complete it free of charge; otherwise the price is as determined upon receiving and reviewing the ring. This is our way of assuring satisfaction and value to all customers wearing a wedding ring from S.E. Needham Jewelers.